All returns must receive Small Box Hardware authorization.
Please read carefully:
Items for return or exchange must be returned to Small Box Hardware in salable, condition. Returned items which Small Box Hardware deems, at its sole discretion, as damaged to due wear, misuse or negligent handling are not eligible for refund or exchange. Small Box Hardware is not responsible for any damages or loss incurred during return transit, and we recommend that you return items using an insured carrier. Return shipping and insurance charges are not refundable unless previously agreed upon by Small Box Hardware.
Please note that you are responsible for postage/shipping and insurance on returned merchandise.
When returning an item, please:
- Please include a copy of your invoice specifying the item(s) you are returning or exchanging.
- Place it in its original packaging, or...
- Place packaged item(s) in a suitable shipping container.